Your Privacy is Our Priority - Transparent Data Practices at SocialRoot
At SocialRoot, we are committed to protecting your privacy and personal information. We will never sell, rent, or share your personal data with third parties for marketing purposes. This policy explains how we collect, use, and safeguard your information in compliance with Canadian privacy laws.
We only collect what's necessary to provide our services
256-bit SSL encryption and secure Canadian servers
Your data is never sold to advertisers or third parties
Access, update, or delete your data anytime
SocialRoot Gaming Corporation ("SocialRoot," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our social casino platform and related services (collectively, the "Services"). Please read this policy carefully to understand our practices regarding your personal information.
When you create an account or use our Services, you may provide:
When you use our Services, we automatically collect:
We use your information for the following purposes:
Create and manage your account, provide gameplay features, process transactions, and deliver customer support.
Analyze usage patterns, fix bugs, develop new features, and optimize game performance.
Detect fraud, prevent cheating, enforce our terms, and protect user accounts from unauthorized access.
Send account updates, security alerts, promotional offers (with consent), and respond to inquiries.
Meet legal obligations, respond to legal requests, and enforce our rights.
Important: We do NOT use your personal information to create profiles for targeted advertising or sell your data to third parties.
We NEVER sell, rent, or trade your personal information to third parties for their marketing purposes.
We may share your information only in these limited circumstances:
Trusted third parties who help us operate our platform (e.g., hosting providers, payment processors, analytics services). They are contractually obligated to protect your data and use it only for the services they provide to us.
When required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, prevent fraud, or ensure user safety.
In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any change in ownership or control of your personal information.
We may share your information for any other purpose with your explicit consent.
We may share aggregated, anonymized data that cannot identify you personally. For example, we might publish reports about overall gaming trends or platform usage statistics.
We implement industry-standard security measures to protect your personal information:
While we protect our systems, you can help by using a strong password, enabling two-factor authentication when available, and never sharing your login credentials with others.
Under Canadian privacy law (PIPEDA), you have the following rights regarding your personal information:
Request a copy of the personal information we hold about you.
Update or correct inaccurate personal information.
Request deletion of your personal information, subject to legal requirements.
Receive your data in a structured, machine-readable format.
Object to certain processing of your personal information.
Withdraw consent for marketing communications at any time.
To exercise any of these rights, please contact our Privacy Officer:
privacy@socialroot.netAge Restriction: SocialRoot is not intended for users under 19 years of age (18 in Alberta, Manitoba, and Quebec). We do not knowingly collect personal information from minors.
If you believe your child has provided us with personal information, please contact us immediately at privacy@socialroot.net. We will promptly delete the information and terminate the account.
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy:
We retain your information while your account is active and you continue to use our Services.
Accounts inactive for 24 months may be deleted along with associated personal information.
Some information may be retained longer to comply with legal obligations or resolve disputes.
Upon account deletion request, we remove personal information within 30 days, except where retention is required by law.
Note: Anonymized data used for analytics may be retained indefinitely as it cannot identify you.
Your personal information is stored on secure servers located in Canada. We comply with Canadian privacy laws and do not transfer your data outside of Canada without appropriate safeguards.
If you access our Services from outside Canada:
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
Your Continued Use: By continuing to use SocialRoot after changes are posted, you accept the updated Privacy Policy. If you disagree with any changes, please stop using our Services and contact us to close your account.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, our dedicated Privacy Officer is here to help.
SocialRoot Gaming Corporation
Privacy Department
Toronto, ON, Canada
privacy@socialroot.net
Response within 48 hours
English & French support
If you're not satisfied with our response to your privacy concern, you have the right to file a complaint with:
Office of the Privacy Commissioner of Canada
30 Victoria Street, Gatineau, QC K1A 1H3
Toll-free: 1-800-282-1376
www.priv.gc.ca
We currently do not respond to "Do Not Track" browser signals. However, you can control tracking through our cookie settings and by adjusting your browser preferences.
Our Services may contain links to third-party websites. We are not responsible for the privacy practices of these sites. Please review their privacy policies before providing personal information.
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). Contact us for more information about exercising these rights.
You can opt out of marketing emails at any time by clicking the "unsubscribe" link in any marketing email or by contacting us. Note that you will still receive transactional emails related to your account.
Your data is encrypted and protected
We never sell your personal information
Clear about what we collect and why