How Can We Help You?
Find quick answers to common questions or contact our support team
Find quick answers to common questions or contact our support team
SocialRoot is Canada's leading social casino platform where you can play authentic casino games without any real money involved. Think of it as a video game version of a casino – all the excitement and fun, but with zero financial risk.
Here's how it works:
We offer over 200 games including slots, blackjack, roulette, video poker, and more. Everything runs in your web browser – no downloads needed!
Yes! SocialRoot is 100% legal in every Canadian province and territory, including:
We're legal because we're not a gambling site. Since you can't win or lose real money, we're classified as an entertainment/gaming platform, similar to mobile games like Candy Crush or Angry Birds.
We comply with all Canadian federal and provincial regulations, maintain proper business licenses, and work with legal teams in each province to ensure full compliance. You must be 19+ to play (18+ in Alberta, Manitoba, and Quebec).
Creating an account takes less than 60 seconds! Here's how:
That's it! You'll instantly receive 50,000 free coins and can start playing immediately. We'll send a verification email, but you don't need to verify to start playing.
Pro tip: Use a real email address so you can recover your account if you forget your password. We never spam – you'll only get important account updates and optional promotional emails (which you can unsubscribe from).
No downloads required! SocialRoot runs entirely in your web browser using HTML5 technology. This means:
Supported browsers:
For the best experience, we recommend using Chrome on desktop or Safari on iOS devices. Make sure JavaScript is enabled and you have a stable internet connection (at least 1 Mbps).
No, you cannot win or lose real money on SocialRoot. This is very important to understand:
This is what makes SocialRoot legal and safe. You're playing for entertainment only, just like any other video game. The coins are simply a way to keep score and extend your playtime.
Why this is actually a good thing: You can enjoy all the excitement of casino games without any financial risk. No addiction worries, no money problems, no stress – just pure fun!
We offer TONS of ways to get free coins every single day:
Miss a day? Streak resets to Day 1
Every 2 hours of active play: 500-2,000 coins (random amount)
500 coins × your new level (Level 10 = 5,000 coins!)
Both you and your friend get 10,000 coins when they sign up with your link
Exclusive coin codes sent to subscribers (5,000-25,000 coins)
Daily tournaments: 10,000-100,000 coins for top 10 finishers
Never run out! Between all these methods, active players typically earn 20,000-50,000 free coins per day. We've had players accumulate millions of coins without ever making a purchase!
No worries! Password resets are easy:
Didn't receive the email?
Security tip: Choose a password you haven't used elsewhere. We recommend using a combination of letters, numbers, and symbols. Consider using a password manager to keep track of your login.
No, each person is allowed only ONE account. Here's why:
What happens if you create multiple accounts?
Legitimate reasons for a new account:
If you need a new account for legitimate reasons, contact support first. We can often recover your original account or transfer your progress.
Good news – your coins NEVER expire! Here's our inactivity policy:
Remains exactly the same whether you're gone for a day, month, or year. Log back in anytime and pick up right where you left off.
Resets to Day 1 if you miss a day, but you can start building it up again immediately.
Players returning after 30+ days often receive special "welcome back" bonuses of 5,000-25,000 coins!
Pro tip: Even if you can't play, try to log in once a week to collect your daily bonus. It only takes 10 seconds and keeps your coin balance growing!
Yes, all our games are 100% fair and regularly tested! Here's how we ensure fairness:
We're certified by eCOGRA (eCommerce Online Gaming Regulation and Assurance), the same organization that certifies major online casinos. They test our games monthly to ensure:
Every game shows its Return to Player (RTP) percentage. For example:
This means over millions of spins/hands, the game returns that percentage of coins wagered.
Your coin balance, play history, or account status NEVER affects game odds. A player with 100 coins has the exact same chance of winning as someone with 10 million coins.
We publish monthly reports showing:
Remember: Even with fair games, the house always has a small edge (that's how casinos work). But since you're playing with free coins, you can enjoy the games without worrying about losing money!
We offer both regular (free) games and premium games. Here's the breakdown:
Premium Membership Benefits:
Cost: $9.99/month or $79.99/year (save 33%)
Note: Premium membership is completely optional. You can enjoy SocialRoot forever without paying anything. Premium just adds extra features for players who want the ultimate experience.
Tournaments are competitive events where players compete for huge coin prizes! Here's everything you need to know:
Most tournaments use one of these formats:
Pro tip: Start with freeroll tournaments to learn the format before entering buy-in events. Even finishing in the top 50 usually returns more than your entry fee!
RTP stands for "Return to Player" – it's the theoretical percentage of all wagered coins that a game pays back to players over time.
Example: A slot with 96% RTP means:
Important things to understand:
RTP ranges by game type:
Why you should care: Higher RTP = better odds = coins last longer. If you want maximum playtime, choose games with 96%+ RTP. But remember, lower RTP games often have bigger jackpots!
Here's a step-by-step troubleshooting guide:
Chrome/Edge:
Then refresh the page (F5 or Ctrl+R)
If issues persist, try:
Still having issues?
Don't worry – your coins are safe! Here's what might be happening:
Important: We've NEVER had a case of coins actually disappearing. In 100% of reports, the coins were there – just not displaying correctly. If you still don't see your coins after these steps, contact support with your Game ID (shown in game history).
Absolutely! SocialRoot is fully optimized for mobile devices. Here's what you need to know:
iOS (Apple)
Android
Pro tip: Add SocialRoot to your home screen for a full-screen, app-like experience. In your browser, tap Share → Add to Home Screen. It'll work just like a native app!
Yes, your data is extremely secure. We take privacy and security seriously:
Our Promise: We will NEVER sell, rent, or share your personal information with third parties for marketing purposes. Your data is used solely to provide and improve your gaming experience. Read our full Privacy Policy for complete details.
We collect this information for important legal and operational reasons:
Note: Providing false information violates our Terms of Service and can result in account termination. We trust our players to be honest – please don't abuse this trust.
Even though no real money is involved, we promote healthy gaming habits:
Remember: While SocialRoot doesn't involve real money, gaming habits can still become unhealthy. We're committed to providing entertainment responsibly. If you're concerned about your gaming habits, please reach out to our support team or use the self-exclusion tools.